Return Policy
Customer Return & Refund Guide
Last Updated: July 25, 2025
Thank you for shopping with us! We believe in absolute transparency regarding our store policies. If you encounter any issues with your order, the quickest path to a resolution is reaching out directly to our customer care team at support@themaylvz.com with your purchase details, including your order number (e.g., 015SHOP-1218) and account email address.
Frequently Asked Questions
Q: What is your standard policy on returns?
A: We operate under a strict all-sales-are-final framework. We do not accommodate returns or variations due to a change of mind or buyer's remorse. Remedial actions are strictly limited to cases involving verified manufacturing defects or instances where the incorrect product was shipped.
Q: What should I do if my package arrives damaged, defective, or incorrect?
A: We are fully committed to rectifying fulfillment errors. Please complete the following three steps:
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Inspect On Arrival: Examine your items immediately upon delivery and contact us within a 7-day window.
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Submit Your Claim: Email our support helpdesk at support@themaylvz.com with:
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Your Order Number (e.g., 015SHOP-1218) and registered email.
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A comprehensive description of the issue.
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Clear photographic or video evidence documenting the flaw, damage, or shipping error.
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Await Evaluation: Allow our team to review your case. We will assess the evidence and offer a fair resolution, which may include a product replacement, a partial refund, or a full refund.
Q: Can I exchange a product for an alternative size or color?
A: No, direct product exchanges are not supported. Our policy only permits the dispatch of replacement items for claims that have been formally approved due to arrival damage or factory defects.
⚠️ IMPORTANT: Can I return items without prior authorization?
A: Absolutely not. Please do not ship any merchandise back to us unless you have received explicit instructions and approval from our support department. Due to strict logistical workflows and security protocols, unauthorized returns will be systematically rejected and are ineligible for refunds or replacements.
Q: Who should I contact if I have further questions?
A: Our dedicated support network is always available to guide you. Corresponding directly with us at support@themaylvz.com —while citing your order number (e.g., 015SHOP-1218) and email—remains the most efficient and effective method to address your concerns. We are entirely focused on ensuring your satisfaction.