Shipping Policy

Delivery & Shipping Policy

Last Revised: July 25, 2025

Thank you for shopping with us! Below is an overview of our logistics procedures, designed to help you understand how your purchases are processed and transported.

Fulfillment & Transit Times 🗓️

  • Order Fulfillment: We prepare and hand off your items to the carrier within 3 business days. Please note that purchases made over the weekend will begin processing on the consecutive Monday.

  • Transit Duration: Following dispatch, delivery typically requires between 10 to 20 business days.

Rates & Global Coverage 🌍

  • Flat-Rate Shipping: We charge a uniform delivery fee of $5.99 USD.

  • Supported Destinations: Global delivery is available to all international destinations.

  • Dispatch Hubs: To optimize delivery efficiency, items are sent from our regional fulfillment centers (located across the United States, Canada, Australia, and the European Union) or straight from our production facilities.

Shipment Tracking 🗺️

  • Tracking Notification: A Shipping Confirmation email containing your unique tracking ID will be sent as soon as your package leaves our facility.

  • How to Monitor: You can monitor your package's progress via comprehensive global tracking portals such as www.17track.net.

  • System Activation: Please grant the courier a couple of business days to update their system and display active tracking data.

Managing Logistics Delays ⏳

  • Standard Transit Intermissions: It is common for a package's tracking status to remain stationary temporarily. If an update has occurred within the past week, your shipment is proceeding normally.

  • Customer Support Threshold: If your tracking status remains frozen with no updates for more than 7 consecutive days, please contact our customer care team.

  • External Factors: Please keep in mind that border inspections, customs clearings, or unexpected courier issues may extend delivery windows beyond our control.

Managing Your Order ✍️

  • Consolidated vs. Separate Deliveries: Multi-item orders may be divided into several shipments to accelerate delivery times. In these cases, individual tracking IDs will be provided for each package.

  • Modifying an Order: Amendments to your purchase details (such as delivery address or product specifics) must be requested immediately. Kindly email our team within a strict 12-hour window from the time of checkout.

  • Required Details: Your request must clearly state your Order Number, the email address used for the purchase, and the exact adjustments needed.

  • Fulfillment Stage Warning: We cannot guarantee any modifications once an order has progressed into the warehouse fulfillment stage.

Resolution of Delivery Problems 📦

  • Unsuccessful Delivery Attempts: Should the courier fail to complete a delivery, they will typically leave an attempted delivery slip. We highly recommend reaching out directly to your local postal service provider with your tracking ID to arrange a pickup or re-delivery.

  • Shipments Lost in Transit: In the event that an official courier inquiry verifies your package has been lost during transportation, a replacement order will be dispatched to you free of charge.

  • Stolen or Missing 'Delivered' Items: Our liability ceases once the logistics system marks a package as successfully delivered. We do not offer coverage or replacements for items that go missing or are stolen post-delivery.

Terms of Service & Disclaimers 

By completing a purchase on our store, you acknowledge and consent to the following provisions:

  • Delivery Timelines: All listed shipping windows represent approximations rather than firm guarantees. We assume no liability for delays arising from customs handling, postal disruptions, or any unforeseen events outside our jurisdiction.

  • Import Levies, Tariffs, & Taxes: The recipient is solely accountable for all local customs fees, import duties, VAT, or related governmental charges. These expenses are completely separate from our product pricing and shipping fees.

  • Destination Address Accuracy: Ensuring the submission of an accurate and full delivery address rests entirely on the buyer. We are not responsible for shipments that are lost, misdelivered, or returned to sender due to typographical errors or incomplete addresses provided during checkout.

  • Post-Delivery Ownership: Our logistical obligations are fully met once the carrier’s system confirms successful delivery. We hold no responsibility for packages stolen or misplaced after this point.

Need Help? ✉️

Contact Us: For any inquiries, please email our support team at support@themaylvz.com

For Faster Service: Please always include your Order Number (e.g., 031SHOP-1938) and Order Email in your message.